Know your skin. Track your glow. Find troubleshooting tips, feature guides, and answers below.
Most issues are resolved in a couple of minutes. Please try these steps first:
If the problem is still there, head to our contact page and send us a message with:
We reply within 1–2 business days.
SkinLab is your daily skincare companion — a routine tracker, skin diary, and AI coach in one app.
Log sleep, water, mood, and skin conditions (acne, dryness, redness, oiliness) alongside your lifestyle habits to spot what affects your skin.
Build and follow morning and evening skincare routines with product check-offs. Each product can run daily or on specific days of the week.
Follow 20+ guided face yoga workouts with animated steps and timers.
Get weekly, monthly, or 3-month analysis with personalized skin scores, habit breakdowns, and recommendations.
Take guided selfies cropped to your face, then compare your before and after to see your real glow-up.
First, make sure you're on the latest version of SkinLab, then fully close and reopen the app. If that doesn't help, restart your iPhone and confirm iOS is up to date. Still stuck? Send us a message from the contact page with your device model, iOS version, app version, and steps to reproduce — a screenshot helps a lot.
Your photos and diary entries are stored locally on your device using Apple's secure data framework. They are never uploaded to external servers without your explicit action — your skin journey stays private to you.
SkinLab reviews your routine completion and diary notes over weekly, monthly, or 3-month windows to produce personalized skin scores, habit breakdowns, and recommendations. Only anonymized routine data is processed — your photos are never sent to AI services.
Yes. SkinLab has fully separate AM and PM routines, each with its own product list and schedule. You can set actives like retinol or exfoliants to run only on certain days of the week.
SkinLab is currently available on iOS (iPhone and iPad). For the best experience, keep both the app and your iOS version up to date.
Head to our contact page and send us a message. Include your device model, iOS version, app version, a short description of the issue, and a screenshot if you can. We reply within 1–2 business days.